How to Spot and Report Fake Payment Wallet Apps and Customer Care Numbers on Portal Chakshu

Byadmin

Using payment wallets like Paytm, Google Pay, PhonePe, and others has become part of daily life for many people in India. From sending money to buying groceries, everything is possible through mobile apps now. But as more people use these wallets, fraud cases are also increasing. One of the common ways scammers target users is through fake apps and fake customer care numbers.

These scams are not just happening in big cities. Even people in small towns are being cheated by fake apps or calls pretending to be from wallet companies. The good news is that you can now report such scams easily through the official Portal Chakshu.

This guide will help you understand how to identify these frauds, how they work, and how to report them using the Chakshu feature.

What Are Fake Payment Wallet Apps?

Fake wallet apps look just like the real ones. But once you download them, they can steal your details like phone number, bank account, UPI PIN, and passwords. Some of these apps even show fake payment screens, so you think you’ve paid someone, but in reality, no money was sent.

Here are a few signs that the app might be fake:

  • It is not available on the official Google Play Store or Apple App Store.
  • The app has very few downloads and poor reviews.
  • The developer name doesn’t match the original company.
  • You received the app link through WhatsApp, SMS, or email, not from an official source.

Scammers often create these apps and spread them using WhatsApp groups or fake messages that look official.

How Fake Customer Care Numbers Trick People?

Another common trick is fake customer care numbers. Suppose your payment fails or your wallet is not working. You search for the company’s helpline on Google. Many times, these search results show fake numbers posted by scammers.

When you call them, they may:

  • Ask for your OTP or UPI PIN.
  • Tell you to install screen-sharing apps.
  • Promise to fix the problem but instead steal money from your account.

Always remember: No real customer care person will ever ask for your OTP or password. If someone does that, it is definitely a scam.

Where to Find the Right Way to Report These Scams?

To help people protect themselves, the government launched the Sanchar Saathi portal, where you can find the Chakshu feature. This lets you report fraud messages, fake calls, and links related to mobile and payment scams.

You can access this through Portal Chakshu easily.

Steps to Report a Fake App or Number Using Chakshu

Here’s a simple step-by-step guide to file a report:

  1. Go to sancharsaathi.gov.in.
  2. Click on the “Chakshu” section under citizen services.
  3. Choose the type of fraud (like fake app or fake customer care number).
  4. Enter the details like the message content, phone number, or app link.
  5. Submit the form after OTP verification.

This report goes to the concerned department, and they will take action based on your complaint. It also helps protect others from falling into the same trap.

You can find helpful updates and guides like this on Portal Chakshu as well.

Some Real Incidents from India

There have been several cases recently where people lost money due to fake customer care calls or fake payment apps. In one case from Delhi, fraudsters posed as government officials and sent a fake link to a payment app. When people downloaded it, they unknowingly shared access to their wallets and lost money.

In another case, someone searched for a support number and found a fake listing. The person on the call took remote access to the mobile phone and transferred money without permission.

These are not rare stories. That’s why awareness and quick reporting are very important.

Tips to Stay Safe While Using Payment Wallets

To avoid becoming the next victim, follow these easy tips:

  • Always download apps only from the Play Store or App Store.
  • Never share OTP, UPI PIN, or passwords with anyone.
  • Do not trust numbers or links found on random websites or social media.
  • Do not install screen-sharing apps if someone asks you to do it over a call.
  • Regularly check your wallet or bank transactions to catch any misuse early.

You can find more such safety tips directly from Portal Chakshu, which is regularly updated with helpful content for Indian users.

Final Thoughts

Digital payments have made life easy. But at the same time, they have opened the door for new types of fraud. Scammers are using fake apps and helpline numbers to trick people and steal money from their payment wallets.

But now, thanks to the Chakshu reporting tool, you don’t have to stay quiet. If something doesn’t feel right — a strange app, an odd message, or a suspicious number — report it immediately.

Stay informed, act smart, and visit Portal Chakshu regularly to get simple updates that help you and your loved ones stay protected.

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