Electricity is something we all use every day. From turning on the lights to charging phones, everything depends on it. But now, scammers have found a new way to fool people using fake electricity-related messages and phone calls. These frauds are happening more often across India, especially in 2025.

People are getting messages like, “Your electricity will be disconnected tonight due to pending KYC” or “Click this link to avoid late payment charges.” Some callers also pretend to be from the electricity board and ask for personal details. These are not real calls. They are scams.

To help people report such frauds, the government has created a useful tool called Portal Chakshu. It helps you report frauds quickly, without needing to visit any office or fill long forms.

What Do These Electricity Frauds Look Like?

Let’s understand what these scams actually are. Here are some common examples:

Fake KYC Messages: “Update your KYC now or your electricity will be cut off.”
Threat Calls: Someone says your bill is overdue and asks you to pay now to avoid disconnection.
Fake Links: You receive a link on WhatsApp or SMS asking you to “Pay Now” or download an app to manage your bill.
Unknown Customer Care Numbers: You call a number that looks official, but the person on the other end is a fraudster.

These messages or calls often try to create fear so that you act quickly. Their main aim is to get your personal details like Aadhaar number, OTP, or bank info.

What Is Portal Chakshu?

Portal Chakshu is part of a bigger system called Sanchar Saathi, started by the Department of Telecommunications. This online platform helps people report fraud messages and scam calls. It’s especially useful for people receiving fake messages related to electricity bills, SIM cards, bank accounts, or government services.

The best part? You don’t need any technical knowledge. The portal is designed in a way that anyone can use it without any confusion.

Step-by-Step Guide to Reporting Electricity Fraud

If you get a suspicious call or message about your electricity connection, here’s how you can report it using Portal Chakshu:

Step 1: Visit the Official Website

Go to sancharsaathi.gov.in from your mobile or computer.

Step 2: Go to the Chakshu Section

Click on “Chakshu – Report Suspected Fraud Communication” from the main menu.

Step 3: Choose the Type of Scam

Select whether the fraud was through a call, SMS, or WhatsApp message.

Step 4: Enter the Details

Fill in the number that contacted you. Mention the date and time. Write a short description of what the person said or what the message showed.

Step 5: Upload a Screenshot (Optional)

If you have a photo or screenshot of the message, you can upload it. It’s not required but helpful.

Step 6: Verify with Your Mobile Number

Type in your mobile number and enter the OTP sent to your phone.

Step 7: Submit the Report

Check all details once and click “Submit.” That’s it. Your report is now in the system.

What Happens After You Submit?

Once you submit your report, the portal saves your complaint. If other people report the same number, it becomes easier for the authorities to take action. They can block the number or alert others.

You may not get a personal reply, but your report helps others stay safe. One report may not seem like much, but when hundreds of people report, it makes a big difference.

Why Even One Report Matters?

A lot of people think, “It’s just a message, I didn’t fall for it, so why report?” But these messages reach many people. While you may ignore it, someone else might lose money or share their bank details.

Reporting helps stop the scam from spreading. It also shows the government how big the problem is. So even if the fraud didn’t harm you, it’s worth reporting through Portal Chakshu.

What Else Can You Do on Portal Chakshu?

Portal Chakshu is not only for electricity fraud. It also helps you with other digital safety tools:

Check SIM Cards on Your ID: See how many phone numbers are linked to your Aadhaar.
Report Extra SIMs: Disconnect mobile numbers you don’t use or didn’t take.
Block Lost Phones: Block your stolen or lost mobile phone to avoid misuse.
Check if a Mobile Phone Is Genuine: Use the portal to check if the phone you’re buying is real or fake.

These tools are helpful and free.

Simple Tips to Avoid Electricity Connection Scams

Here are some things you can do to stay safe:

Don’t click on unknown links in messages.
Don’t share OTPs or Aadhaar numbers with strangers over phone calls.
Always use your official electricity board website or app to pay bills.
If a message sounds urgent or scary, take a minute. Call the official helpline of your electricity provider to confirm.
Report any suspicious call or message immediately using Portal Chakshu.

Final Words

Electricity scams are becoming common, but with the right tools, you can stay safe. Portal Chakshu is made to help people report scams quickly and easily. Whether it’s a fake electricity bill message or a scam call pretending to be customer service, you now know what to do.

Don’t ignore it. Report it. Share this information with your family, neighbours, and friends. The more people know about this, the harder it becomes for scammers to succeed.

Let’s use Portal Chakshu and take simple steps to keep our homes and wallets safe.

Electricity Fraud Alert 2025: Simple Guide to Reporting Scam Messages Using Portal Chakshu