How to Report UPI Payment Wallet Frauds Using Portal Chakshu: A Simple Guide

Byadmin

Digital payment through UPI has become part of everyday life for many people in India. Whether it’s paying a vegetable seller, buying groceries, or sending money to a friend, apps like PhonePe, Google Pay, and Paytm make things easy. But as more people use these apps, frauds are also increasing.

Scamsters now send fake payment links, ask for KYC updates, or pretend to be customer care agents. In many cases, they call or message and try to get your UPI PIN or OTP. Once they have this, they can steal money from your bank or wallet in seconds.

To help citizens report these frauds quickly, the Government of India has launched a useful tool called Portal Chakshu. It’s simple to use and made for people who want to report fake calls, messages, or WhatsApp texts related to payment frauds.

What Is Portal Chakshu?

Portal Chakshu is part of the Sanchar Saathi portal, which was created by the Department of Telecommunications. This portal lets users report any suspicious communication, especially those that could be a fraud attempt.

It is made for everyday users. You don’t need to know technical terms or have any special skills. Anyone who gets a fraud call or message asking for money or personal details can file a report through this platform.

This makes it easy for people across cities, towns, and even rural areas to take action against fraudsters. The more people report, the harder it becomes for scamsters to continue their tricks.

Types of UPI and Wallet Scams You Can Report

Here are some common payment wallet frauds you can report using Portal Chakshu:

  • Fake KYC Messages: You get an SMS or WhatsApp text saying your account will stop working unless you update your KYC. The link in the message takes you to a fake website.
  • UPI Payment Traps: Someone asks you to accept money by clicking a payment request. But instead of receiving money, you unknowingly send it.
  • Reward or Cashback Scams: Messages saying you’ve won a reward or cashback and asking for a small fee to claim it.
  • Fake Customer Support Calls: People pretend to be from Paytm, Google Pay, or PhonePe and ask for your personal details.
  • QR Code Frauds: Scammers ask you to scan a QR code to get money but instead, it deducts money from your account.
  • WhatsApp Offers: You get job or loan offers through WhatsApp that ask for a small UPI payment to proceed.

These scams may seem simple, but they affect lakhs of people across India. Reporting them is one of the best ways to stop others from falling into the same trap.

How to Use Portal Chakshu to Report a Scam?

Here’s a step-by-step guide on how to report a fraud through Portal Chakshu:

Step 1: Open the Website

Go to sancharsaathi.gov.in on your phone or computer.

Step 2: Click on the Chakshu Section

On the homepage, find the option that says “Chakshu – Report Suspected Fraud Communication” and click on it.

Step 3: Choose the Type of Message

Select if the message was received through a phone call, SMS, or WhatsApp.

Step 4: Enter the Fraud Details

Fill in the phone number that contacted you, the time and date of the message or call, and a short explanation of what happened.

Step 5: Add Proof (Optional)

If you have a screenshot or photo of the message, you can upload it. This step is optional but helpful.

Step 6: Verify Your Mobile Number

Enter your mobile number. You will receive a one-time password (OTP) to confirm the report.

Step 7: Submit

After entering all the details, click on the submit button. Your complaint will be sent to the system.

This entire process takes just a few minutes. You don’t need to share your bank account number or any personal login details.

What Happens After You Report?

Once you report the fraud on Portal Chakshu, the system stores the information and shares it with concerned authorities. If several people report the same number, it helps in tracking and blocking such numbers faster.

You may not get a personal reply, but your report helps protect others. It’s a small step that makes a big difference.

What to Do If Money Has Already Been Taken?

If you have already lost money due to a scam, Portal Chakshu is not the right place to recover the amount. This portal is only for reporting fake or suspicious messages and calls.

To report financial fraud and get help, you should:

  1. Call 1930, the national cyber crime helpline.
  2. Go to www.cybercrime.gov.in and file an online complaint.
  3. Inform your bank or wallet service immediately.

Time is important. The faster you act, the better the chance of stopping further loss.

How to Stay Safe from UPI Wallet Scams?

Here are a few things you can do to stay safe:

  • Never share your UPI PIN or OTP with anyone.
  • Do not click on unknown links or scan QR codes shared by strangers.
  • Do not trust offers that sound too good to be true.
  • Always use customer care numbers listed on the official app or website.
  • Report any suspicious message or call immediately using Portal Chakshu.

These simple steps can save you from big losses.

Conclusion

Digital payments are useful, but they also need careful attention. Fraudsters are smart and target people from all age groups. But now, you have a tool to fight back.

Portal Chakshu is your way to report frauds and protect others from getting cheated. It’s quick, free, and made for everyone.

The next time you get a scam message or call, don’t just delete it. Report it. Share this guide with your family and friends so they know what to do too.

Let’s make online payments safe by staying alert and using tools like Portal Chakshu.

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